Shipping

SHIPPING

The Product is delivered to the delivery address specified by the Consumer on the WEBSITE or the person / organization at the address indicated by him / her in the latest 30 days, packed and together with the invoice.

In the event that the fulfilling the act of the goods or services subject to the order becomes impossible, the seller notifies the consumer in writing or in the Consumer Data Saver within three days from the date of learning of this situation and returns all payments collected, including the delivery costs, if any, within four days (14) at the latest. Non-existence of the goods in stock is not considered impossibility of fulfilling the act of goods.

If the product is to be delivered to another person / organization than the Consumer, the SELLER shall not be held liable if the person / organization to be delivered will not accept the delivery.

The consumer is responsible for checking the product at the time of receipt and when he/she sees a problem arising from the cargo in the Product, not accepting the Product and getting the courier company officer take a statement down. Otherwise, the Seller shall not accept any liability.

Product Delivery Processes

The product is delivered to the delivery address specified by the Consumer on the WEBSITE or to the person / organization at the address indicated by him / her within 30 days at the latest, in a secured way and packed together with its invoice. In the event that the fulfillment of the acts of the goods or services performed in the order becomes impossible, the seller notifies the consumer in written or with permanent data storage within three days from the date of learning of this situation and all the payments collected, including the delivery costs, if any, shall be returned within fourteen (14) days at the latest starting from the date of notification. Non-existence of the goods in stock is not considered impossibility of fulfilling the act of goods.

If the product is to be delivered to another person / organization than the consumer, and if the person / organization does not accept the delivery the seller shall not be held liable.

The consumer is responsible for checking the product at the time of receipt and when he/she sees a problem arising from the cargo in the Product, not accepting the Product and getting the courier company officer take a statement down. Otherwise, the Seller shall not accept any liability.

Frequently Asked Questions

 When will I receive the product I have ordered?

Your order will be processed as soon as your payment is transferred to our account. In case of any problem in the procurement phase of the product you have ordered, all information related to the product will be sent by our shop staff to your e-mail address registered in our system. Products you purchase are handed over to the shipment company to be delivered to you within 30 business days.

- How will I know that my product is shipped?

When the product you have ordered is handed to the shipment company, the shipment information related to your order will be automatically e-mailed to the address registered in our system.

This notification e-mail will enable you to find out when your product/products is/are handed over to the shipment company. Moreover, when you log into your account, you can see the same information via the My Orders link in the My Account section. The delivered product is defective or not correct.

- What should I do?

You must check the outer packaging for visually for damages before you accept the delivery from the shipment company, and have a ‘Damage Report’ prepared in case of any damage. Another point to be careful with respect to the damage report is the description written by the shipment staff in the damage report. For instance, a description like ‘There is damage on the parcel. The product is damaged.’ may be interpreted as if the product was not damaged during shipment, and would create problems during the replacement process. You should remind the shipment staff to use clear and accurate wording in the report for your damaged product.

(E.g.; The product is checked upon delivery, and found to have been damaged.)

In cases where you find out any damage after you have accepted the delivery, you must immediately inform the related branch of the shipment company and ask for assistance in the preparation of a damage report. If you cannot receive such assistance, please inform us. Following preparation of the damage report by the shipment staff and delivery of the product to us, the replacement procedures will promptly be completed and you will be informed.

IMPORTANT: You must send the damaged product with the shipment company you have received the delivery from.